Frequently Asked Questions
Everything you need to know about your MACH & MACH order.
How should I care for my crystal-embellished footwear?
To maintain the brilliance of our signature crystal bows and embellishments, we recommend storing your shoes in the provided dust bags and avoiding direct contact with abrasive surfaces or liquids.
Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery times and shipping fees vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all security tags and packaging intact. Sale items and personalized products are final sale.
How do I determine my correct size?
MACH & MACH footwear generally runs true to size. However, for our pointed-toe styles, customers with wider feet may prefer to size up by half a size. Please refer to our detailed size guide on each product page.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only accommodate modifications or cancellations within 1 hour of purchase. Please contact our customer service team immediately for assistance.
Are your products authentic?
All items purchased directly through our official website or authorized luxury retailers are guaranteed to be 100% authentic MACH & MACH products, crafted in Italy with the highest quality standards.